Too often, IT departments are bogged down, dealing with support tasks instead of focusing on strategic initiatives to move a business forward. NetSphere Strategies understands this time and resources drain, which is why we offer on-demand and made-to-order 24x365 support plans that can be customized to align with your unique business requirements.

Businesses rely on middleware applications to run effectively and efficiently to avoid costly downtime, and our solution experts are able to provide the optimal level of support to meet your enterprise needs.

Support contracts can be matched to your exact requirements whether they are task- or project-based or set to a fixed number of hours or dollars per month. By off-loading time-consuming maintenance and operational activities to our support team, you can free your IT staff to focus on the more strategic initiatives your company needs for long-term growth.

Software support coverage includes various eCommerce platforms and open source solutions. To learn more about how a software support plan can be tailored to fit your needs, e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

BENEFITS

• When lacking internal expertise, companies can leverage our team’s expertise for a fraction of the cost of hiring new employees
• When internal expertise is spread too thin, our team acts as an extension, not a replacement, to complement your in-house staff
• Continuity of operations; no single point of failure due to an assigned backup specialist
• Services are delivered faster, cheaper, with higher quality than the client can deliver themselves
• High fixed costs are amortized across many clients, providing you an affordable price point
• Predictable fixed cost support plan to manage your cash flow
• Access to a team of specialists, not just an individual, for reduced risk management
• Access to the rights skills on a 24x365 basis to support your online storefront needs
• Well-trained customer service staff with solid communication skills
• Access to development staff who built the applications in production