For all of you Jeopardy junkies out there – you know who you are: The title of this blog could be an answer for a Jeopardy clue something along the lines of: “The future of customer engagement depends on this super computer.” And although Ken Jennings and Brad Rutter probably could have answered correctly, the majority of Americans might not know what IBM’s question-answering computer has been up to since beating the two out on the game show’s ultimate tournament of...

As 2013 comes to a close, the general public is being showered with best-of lists and 2014 forecasts. Whether it’s a month-by-month article of celebrity blunders or a nuts-and-bolts business blog full of advice for the year to come, the media engine won’t be putting a halt to this type of reporting until the ball drops in two weeks.   IBM, however, didn’t just offer up its predictions for the next year, the editors there went a few steps further. In...