Having been employed by such technology titans as AT&T and IBM, I have seen far too many situations where companies move to a new eCommerce platform but didn’t understand the reasons why. I remember a B2C site that suffered from sluggish performance from day one. I was told after the fact that the company didn’t have to migrate to a new platform if someone had known to update a configuration file to allow the site to consume more available memory...

Let’s face it. Almost every eCommerce organization that internalizes its WebSphere Commerce duties has difficulty finding qualified resources. And that’s because there are simply not enough administrators and developers trained on WebSphere Commerce to recruit and fill the demand. Therefore, the solution to this persistent problem is to outsource that work. By shifting ongoing eCommerce development and support tasks off-site to highly specialized firms, merchants won’t have to worry about finding, training or retaining these skills themselves. Unsurprisingly, the best firms...