The likelihood of experiencing a technical issue on an eCommerce website during the holiday shopping season is high. No matter how much planning or preparation an online retailer does, online shoppers will inevitably encounter something that doesn’t seem quite right. Whether some products are showing available when they’re actually out of stock or whether pages are taking too long to load, consumers won’t be pleased. No matter the issue, when unforeseen problems arise, it’s important for the alerted team member to...