“The cultural and organizational implications are huge. Relationships must be fully reciprocal and once that relationship is established, companies of all sizes need to be prepared to act based on the influence of the customer. In this way, organizations are shifting from being merely customer-centric to customer-activated.”   This was just part of the message shared from the editors at IBM in regard to a recent study, which focused on midmarket companies and their intent on developing a digital strategy. The...