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January 15, 2015 Written by NetSphere Category: User Experience
eCommerce session replay: What IBM brings to the table In a previous blog, the team at NetSphere Strategies covered the importance of tools for analyzing website data, focusing on Tealeaf, IBM's new customer experience manager. Today, however, we'll take a deeper look at what Tealeaf has to offer in more effectively pulling down actionable data related to how users interact with a website.  Any company with an eCommerce focus needs to ensure the visitors to their website are experiencing a smooth, hiccup-free interaction. Consumers have come to expect their web...