In a white paper created by Silverpop, titled Ultimate Guide To Post-Purchase Messages: 15 Ways To Build Loyalty And Drive More Revenue After The Purchase, the editors there said, “If you think of customers in terms of a simplified lifecycle, with customer acquisition first, initial purchase second and repeat loyalty third, it’s easy to see how a first-purchase focus could leave precious little time for surprising and delighting existing customers.” And Silverpop would know. As a leader in marketing automation, it...
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