At the IBM Smarter Commerce workshop, held on Sept. 18-19 in Chicago, presenters showcased the enterprise marketing management (EMM) solutions developed by IBM to drive relationship marketing within the eCommerce arena. The topic was kicked-off with explanations as to how the tools within the platform address the needs of specific users.   For marketing leaders and planners: Maximizing ROI is one of the No. 1 goals of CMOs and marketing managers. Modeling and assessing the mix of marketing efforts is covered within...

On Sept. 18, 2013, in downtown Chicago, a wide variety of IBM business partners gathered at 71 S. Wacker Dr. to learn about the wide array of products found under the Smarter Commerce umbrella. The overarching theme of the business partner event, however, focused on how those solutions can put the customer in context.   John Davidson, sales executive with the Global Smarter Commerce team, kicked off the two-day event by setting expectations for attendees. He explained that the Smarter Commerce...

Take a screen grab of any random inbox and it’s sure to contain a smattering of promotional e-mails offering potential customers everything from good deals on hotels to discounts on clothing. Regardless of the product du jour, consumers are constantly being wooed to try and buy new goods and services. And that’s a good thing. It means that marketers are taking advantage of the tools and data that have been made available to them.   But marketers often live in a...